Delivery

We work with a number of delivery partners, including FEDEX and DPD. Here are a few important things to remember when placing your order:

Delivery Dates:
Orders are available for delivery on Thursday and Friday of each week. As all of our products contain perishable food items, please ensure you select a delivery date when someone will be available to accept your order.

Delivery Times: 
Couriers will provide updates via text/email on both the day before and day of your delivery. Deliveries will be made between 8am-9pm on your chosen delivery date.

Tracking Your Order: 
We highly recommend downloading the myDPD App to track your delivery status. Within the app, you are also able to specify delivery instructions in your profile and include secure location details for your drop-off.

Common FAQs
What will happen if no one is at my delivery address to accept the order? 
If you are not available to accept your order, DPD will try leaving your box with a neighbour or in a designated safe place at your property. You can edit these preferences in the myDPD App

How will I know if DPD has received my order?
As soon as your order has been fulfilled, you'll receive a shipping confirmation email from DPD. You will then be able to track your order through the tracking link on the email or your myDPD App

Can I change my delivery date?
You can change your delivery date up to 14 days before your chosen date.
For example, if your delivery is scheduled for 31st January, you have until 15th January to change/cancel this order. Please note that rescheduling your order is dependent on availability and cannot be guaranteed.  

Any delivery dates within 14 days cannot be changed or cancelled. 

How do I view my order?
Once logged into your Home-X account through the online store, you are able to view the fulfilment status next to your order. If the order has been fulfilled, click the order to find your tracking information.

Where do you deliver to?
Currently we deliver to Mainland UK. At the moment we cannot deliver to any of the islands/isles outside the UK, including Northern Ireland - but hope to be able to in the future!   
Due to current restrictions our courier has limited certain postcodes for next day delivery which is required for perishable items. The affected postcodes fall within the following range of districts: AB31-AB56, FK17-FK21, IV1-IV63, KW0-KW14, PA20-PA80, PH15-PH50.

If you have any other questions, please email customersupport@home-x.com