Frequently Asked Questions
When can I use my Black Friday gift card?
Please note, gift cards purchased as part of our Black Friday offer (£100 gift card for £80 and £200 gift card for £150). Gift cards are valid from 26.12.20-25.12.21 and can be used on all our current (and future) HOME-X experiences. Gift cards cannot be redeemed against existing orders.
Can I use 'Six by Nico' vouchers to purchase experiences on HOME-X?
HOME-X and Six by Nico are separate companies therefore vouchers for Six by Nico cannot be used for HOME-X purchases.
How do I order online?
Ordering online is easy:
1. Choose your experience.
2. Select the number of boxes/guests.
3. Choose your delivery date.
We do the rest!
How far in advance should I order?
We'd recommend ordering for delivery the day before you plan on enjoying your box. Deliveries can arrive up until 9pm on your chosen delivery date.
How long does the food last?
All food dishes are prepared and stored to be enjoyed within 48 hours of arriving at your home.
Do you have any vegetarian, vegan or gluten-free options?
Vegetarian: Each Home by Nico menu will offer a vegetarian option
Vegan: 24 Carrot is our dedicated vegan experience
Gluten Free / Other Dietary Restrictions: Currently, our menus are not created to be gluten-free, however we are working to accommodate this in the future!
Do you accommodate food allergies?
We are not able to accommodate individual food allergies, however we have outlined all allergens on each product page.
How many people is one experience (box) for?
This varies by experience, please check the product page for more details. As a guide;
Home by Nico, 24 Carrot and Chateau-x experiences are all portioned for 2 guests.
The Cheese Club offers a selection of 5 cheeses (1kg) along with crackers and chutney. We'd recommend this for 4 guests to share.
STEM Wine Cub offers 5 half-bottles of wine as a tasting experience - we'll let you decide how many guests are invited, just remember to enjoy responsibly!
Am I able to order any of the food experiences as a single portion?
Our food experiences are available in multiples of 2 per box.
Can I swap or remove any of the dishes or remove alcohol from a box?
Sorry, we're unable to edit the contents of each box.
I want to order multiple brand experiences in the one order, how can I do this?
At the moment, all of our experiences must be ordered separately. This won’t affect the price you pay as all of our experiences include free delivery. Moreover, if you want it to arrive at the same time, all you have to do is select the same delivery date.
How far in advance can I order an experience?
You can order any experience up to 12 months in advance - just as a reminder, we release new menus and box items on a monthly basis.
Do you sell gift cards?
We're working on it...keep your eyes peeled!
Is your packaging recyclable?
All components of our packaging are recyclable with the exception of the film on our food containers.