Frequently Asked Questions
Can I use 'Six by Nico' vouchers to purchase experiences on HOME-X?
HOME-X and Six by Nico are separate companies therefore vouchers for Six by Nico cannot be used for HOME-X purchases.
How do I order online?
Ordering online is easy:
1. Choose your experience.
2. Select the number of boxes/guests.
3. Choose your delivery date - reminder, choose a date one day before you wish to dine.
Deliveries can arrive up until 9pm on your chosen delivery date.
How long does the food last?
All food dishes can be enjoyed within 48 hours of arriving at your home.
Do you have any vegetarian, vegan or gluten-free options?
Vegetarian: Each Home by Nico menu will offer a vegetarian option
Vegan: Currently we do not have a dedicated Vegan experience.
Gluten Free / Other Dietary Restrictions: Currently, our menus are not created to be gluten-free, however we are working to accommodate this in the future!
Do you accommodate food allergies?
We are not able to accommodate individual food allergies, however we have outlined all allergens on each product page.
How many people is one experience (box) for?
Our experiences are specially designed to be portioned between 2 guests. Occasionally a unique product may vary from this, but in those instances it will be clearly identified on the product page.
Am I able to order any of the food experiences as a single portion?
Our boxes are designed, cooked, and packaged as double portions so we cannot alter this on an individual basis.
Can I swap or remove any of the dishes or remove alcohol from a box?
Sorry, we're unable to edit the contents of each box.
I want to order multiple experiences in the one order, how can I do this?
At the moment, all of our experiences must be ordered separately. This won’t affect the price you pay as all of our experiences include free delivery. Moreover, if you want it to arrive at the same time, all you have to do is select the same delivery date.
Do you sell gift cards?
We sure do! Check out our digital gift card page.
Is your packaging recyclable?
All components of our packaging are recyclable with the exception of the film on our food containers.
When can I use my Black Friday gift card?
Please note, gift cards purchased as part of our Black Friday offer (£100 gift card for £80 and £200 gift card for £150). Gift cards are valid from 26.12.20-25.12.21 and can be used on all our current (and future) HOME-X experiences. Gift cards cannot be redeemed against existing orders.