Returns / Refunds

What is your Returns Policy?
As our Products contain fresh and perishable food, you are not entitled to the regular rights of consumers to ‘return goods within 14 days’ after you receive them.

There is an exemption pursuant to regulation 27(1)(c) of the Consumer Contracts (Information, Deactivation and Additional Charges) Regulations 2013, that confirms that contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly.

This does not affect your right to cancel your order in line with the details set out above.


If for any reason you would like to discuss this further, please email customersupport@home-x.com and the team will be able to help you out.

What is your Refund Policy?
We’re sorry you are unhappy with your purchase. If one of the following issues has arisen: missing ingredients, damaged box or box did not arrive, we will offer an appropriate refund.

To request a refund please contact our Customer Care Team customersupport@home-x.com, with the following information:

  • Full Name of Order
  • Order Number
  • Tracking Number (DPD tracking number)

I still haven’t received my refund, what do I do? 

Thanks for your patience - please note refunds can take up to 14 working days to process. If you are waiting longer than 14 working days since your refund was confirmed by our team, then please contact customersupport@home-x.com

Can I get a refund on a pre-order that I haven’t received?
You can get a full refund up to 14 days before your confirmed delivery date.